Privacy Policy

1. Introduction

Welcome to Solid Steps (www.solid-steps.com). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website (www.solid-steps.com) or purchase our products.

By using our website or services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.

 

2. Information We Collect

We collect personal information in order to provide our services and improve your experience. This may include:
 

a. Information You Provide

• Name, email address, and contact details (e.g., when subscribing to our newsletter or contacting us).

• Billing and shipping information when making a purchase.

• Any information you voluntarily provide via surveys, reviews, or customer service inquiries.
   

b. Information We Automatically Collect

• Device & browser information (IP address, cookies, and analytics data).

• Website usage data (pages visited, time spent on the site, and interactions).

• Transaction data (order details but not full payment card details—these are handled securely by third-party payment processors).

 

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill orders.

• To send order confirmations, updates, and customer support.

• To provide personalised recommendations and product updates.

• To send newsletters and promotional emails (you can opt out anytime).

• To analyse website traffic and improve our services.

• To comply with legal and regulatory obligations.

 

4. How We Store & Protect Your Information

We store your information securely using Wix's encrypted servers and third-party payment providers (e.g., PayPal, Stripe). We take reasonable steps to protect your data from unauthorised access, loss, or misuse.

If you choose to create an account on our website, please keep your login details secure.

 

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Third-party service providers (e.g., payment processors, email marketing platforms).

• Legal authorities if required by law or to protect our business.

Third-party providers have their own privacy policies, which we recommend reviewing.

 

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality.

• Analyse visitor behaviour to enhance user experience.

• Personalise content and ads.

You can control or disable cookies in your browser settings, but this may affect website functionality.

 

7. Third-Party Links & Services

Our website may contain links to external sites. We are not responsible for their privacy practices, so please review their policies separately.

 

8. Your Rights & Choices

Under Australian privacy laws, you have the right to:

• Access, correct, or delete your personal data.

• Opt out of marketing communications.

• Withdraw consent for data processing where applicable.

To make a request, contact us at hello@solid-steps.com .

 

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. Please check back periodically for updates.

 

10. Contact Us

For privacy-related questions or concerns, you can reach us at hello@solid-steps.com 

This Privacy Policy was last updated on 18 March 2025.